Frequently Asked Questions

Here are the answers to the most frequently asked questions about Sofitel Dubai The Palm.

What are Sofitel Dubai The Palm hotel rate plans?We offer the following rate plans:
- Room Only
- Room with Breakfast
- Half Board: Includes breakfast and lunch or dinner
- Full Board: Includes breakfast, lunch and dinner

Room and rate plan upgrades are available, subject to availability, and require payment of the price difference between room types or rate plans. More information on rate plan upgrades: hereIs there a restaurant in Sofitel Dubai The Palm hotel ?Definitely, Sofitel Dubai The Palm has 8 restaurants:


• Restaurant Manava:
 • International, Buffet
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 06:30 to 11:00.
 • Price range: $$

Restaurant Manava menu
Restaurant Manava website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 350 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.


• Restaurant Porterhouse Bar & Grill:
 • Steakhouse, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 18:30 to 23:00.
 • Price range: $$$

Restaurant Porterhouse Bar & Grill menu
Restaurant Porterhouse Bar & Grill website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 150 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Smart Casual
 • For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
 • For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.


• Restaurant Moana:
 • Seafood, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Mon: Dinner: from 18:30 to 23:00.
 • Wed: Dinner: from 18:30 to 23:00.
 • Fri: Dinner: from 18:30 to 23:00.
 • Sun: Lunch: from 12:30 to 15:00.Dinner: from 18:30 to 23:00.
 • Thu: Dinner: from 18:30 to 23:00.
 • Sat: Lunch: from 12:30 to 15:00.Dinner: from 18:30 to 23:00.
 • Tue: Dinner: from 18:30 to 23:00.
 • Price range: $$$

Restaurant Moana menu
Restaurant Moana website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code: Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).


• Restaurant The World Eatery:
 • International, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:30 to 15:00.
 • Dinner: from 18:30 to 23:00.
 • Price range: $$

Restaurant The World Eatery menu
Restaurant The World Eatery website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Smart Casual
 • For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
 • For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.


• Restaurant Maui:
 • Fusion, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:00 to 18:00.
 • Dinner: from 18:00 to 23:00.
 • Price range: $$

Restaurant Maui menu
Restaurant: Maui special offers:
Restaurant Maui website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 170 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required


• Restaurant Hong Loong:
 • Asian, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 18:30 to 23:00.
 • Price range: $$

Restaurant Hong Loong menu
Restaurant Hong Loong website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code: Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).


• Restaurant Laguna Beach Lounge:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 02:00.
 • Price range: $$$

Restaurant Laguna Beach Lounge menu
Restaurant Laguna Beach Lounge website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.


• Restaurant Laguna Beach Taverna:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 23:00.
 • Price range: $$$

Restaurant Laguna Beach Taverna menu
Restaurant: Laguna Beach Taverna special offers:
Restaurant Laguna Beach Taverna website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
• Dress code:
• Beach Casual
 • For Him/For Her: Swim trunks, bathing suit/swimsuit and flip-flops accepted.Does Sofitel Dubai The Palm hotel do day passes ?During the day we can offer Pool & Beach Access to non-residents from 8h to 19h.

See prices & conditions here

The price includes access to the facilities & towel service. Food & Beverages are not included. Is there a spa at Sofitel Dubai The Palm hotel ?Take a look at the spa details below:
•The Spa:
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open to public 650 AED /hour
-Guest price: 650 AED /hour
-Minimum age 16 year(s)
-Reservation is not mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Not mandatory: Bathrobe, slippers, swimsuit and swim cap.
- Facilities: Massage, hammam, Facial treatment, Body Scrub and Body Wrap.
- Spa Menu: Link
- Click here for more detailsCan I upgrade my meal plan at the hotel Sofitel Dubai The Palm?Please send an email to: H6541-RE@sofitel.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email addressHow can I contact the Sofitel Dubai The Palm hotel?To reach the hotel staff, please find the details for each department below:

Reception
Email: callcentre.palmdubai@sofitel.com
Phone:+97144556677
Toll-Free #:Not available
SMS: Not available

Reservation
Email: H6541-RE@sofitel.com
Phone:+97144556677
Toll-Free #:Not available
SMS: Not available

Concierge
Email: Riyaz.MOHAMED@sofitel.com
Phone:+97144556677
Toll-Free #:Not available
SMS: Not available

Events
Email: events.palmdubai@sofitel.com
Phone:+97144556677
Toll-Free #:Not available
SMS: Not available
Dial 5691 from your room

Housekeeping
Email: jon.cedric@sofitel.com
Phone:+97144556677
Toll-Free #:Not available
SMS: Not available
Dial 5644 from your room

Maintenance
Email: Shiella.CALAMBRO@sofitel.com
Phone:+97144556677
Toll-Free #:Not available
SMS: Not available
Dial 5493 from your room

Room service
Email: dining.palmdubai@sofitel.com
Phone:+97144556677
Toll-Free #:Not available
SMS: Not available
Dial 5654 from your room

Restaurant
Email: dining.palmdubai@sofitel.com
Phone:+97144556677
Toll-Free #:Not available
SMS: Not available
Dial 5656 from your room

Spa
Email: spa.palmdubai@sofitel.com
Phone:+97144556677
Toll-Free #:Not available
SMS: Not available
Dial 5433 from your roomWhat is the closest beach to Sofitel Dubai The Palm hotel ?We are located at the seaside.
We have our own private beach and is secured by lifeguards.
Access fee is 200 AED/day.
The main available services: sun loungers, umbrellas, bar, restaurant, beach towels & activities for kids.
For more info, click HERE.Can I make a day use or day pass reservation at the Sofitel Dubai The Palm hotel ?For more information about day-use reservation, click HERE .Can I book a table in the restaurant of the Sofitel Dubai The Palm hotel?• Manava:
For more information about restaurant reservation, click HERE.
• Porterhouse Bar & Grill:
For more information about restaurant reservation, click HERE.
• Moana:
For more information about restaurant reservation, click HERE.
• The World Eatery:
For more information about restaurant reservation, click HERE.
• Maui:
For more information about restaurant reservation, click HERE.
• Hong Loong:
For more information about restaurant reservation, click HERE.
• Laguna Beach Lounge:
For more information about restaurant reservation, click HERE.
• Laguna Beach Taverna:
For more information about restaurant reservation, click HERE.Does Sofitel Dubai The Palm hotel have special offers, gift boxes or vouchers?To have a look at our special offers, click here

If you would like to buy a gift or voucher, click here
Is there a swimming pool at Sofitel Dubai The Palm hotel ?Have a look at our swimming pools list below:
•Main pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:28 M, W:28 M and D:2.2 M
- Access is free for hotel residents
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
More info here
•Amura kids pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:19 M, W:18 M and D:1 M
- Access is free for hotel residents
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 10 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
•Waterfall Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:15 M, W:15 M and D:1.9 M
- Access is free for hotel residents
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
•Slide pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:12 M, W:11 M and D:2 M
- Access is free for hotel residents
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 15 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
•Activity pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:10 M, W:9 M and D:1 M
- Access is free for hotel residents
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 10 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowedDo you accept kids at Sofitel Dubai The Palm hotel ?Children up to the age of 12 years can share the parent's room without charges. Click here to know more about Amura Kids Club.
Select one of the buttons below for more information.Is there a bar at Sofitel Dubai The Palm hotel ?Take a look at our list of bars

Replay:
• Cocktail bar
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Open from 16:00 to 01:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• No live entertainment
• No dress code is required
• Free services: Big screen and Pool (Billards)
• Happy hour: from 16:00 to 21:00

- See our drink list here
- Click here for more details

Olivier's:
• Lounge bar
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Open from 07:00 to 23:00
• Open to public

• Pets are not accepted in the bar
• Food served
• No age restriction
• No live entertainment
• No dress code is required
• No happy hour

- Have a look at our menu
- See our drink list here
- Click here for more details

The Premier:
• Lounge bar
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Open from 06:30 to 22:00
• Open to public

• Pets are not accepted in the bar
• Food served
• No age restriction
• No live entertainment
• Smart Casual
◦ For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
◦ For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.
• No happy hour

- See our drink list here
- Click here for more details

Porterhouse:
• Restaurant bar
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Open from 16:00 to 01:00
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 21 year(s)
• People under the age of 21 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• No happy hour

- Have a look at our menu
- See our drink list here
- Click here for more details

Maui:
• Restaurant bar
• Smoking allowed/ Wheelchair accessible
• Open 7/7
• Open from 12:00 to 23:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Happy hour: from 16:30 to 18:00

- Have a look at our menu
- See our drink list here
- Click here for more detailsDoes Sofitel Dubai The Palm hotel offer brunch?Brunch is available at some restaurants from Friday to Sunday. For details, click here: here How many rooms are there at Sofitel Dubai The Palm hotel ?We have 546 rooms.
(Room types for maximum 2447 pax)

Classic Room: 40 rooms
• Surface: 40 to 44 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed or 2 single beds , TV, air conditionner
To view photos of the room, please click here
For more information, please click here

Luxury Room: 197 rooms
• Surface: 40 to 44 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 double bed or 2 single beds , TV, air conditionner
To view photos of the room, please click here
For more information, please click here

Junior Suite: 50 rooms
• Surface: 55 to 60 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 2 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 king size bed and 1 sofa bed , TV, air conditionner
To view photos of the room, please click here
For more information, please click here

Prestige Suite: 22 rooms
• Surface: 80 to 85 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 king size bed and 1 sofa bed , TV, air conditionner
To view photos of the room, please click here
For more information, please click here

Signature Palm Suites: 42 rooms
• Surface: 80 to 85 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 2 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 king size bed and 1 sofa bed , TV, air conditionner
To view photos of the room, please click here
For more information, please click here

Opera Suite: 8 rooms
• Surface: 120 to 125 m²
• Max occupancy per room: 4 adults and 1 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 2 king size beds , TV, air conditionner
To view photos of the room, please click here
For more information, please click here

Family 1 Bedroom Apartments: 97 rooms
• Surface: 75 to 75 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 king size bed and 1 sofa bed , TV, air conditionner
To view photos of the room, please click here
For more information, please click here

Family 2 Bedroom Apartments: 82 rooms
• Surface: 130 to 135 m²
• Max occupancy per room: 4 adults and 2 children
• Composition: 2 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 1 king size bed and 2 single beds , TV, air conditionner
To view photos of the room, please click here
For more information, please click here

Family 3 Bedroom Apartments: 3 rooms
• Surface: 260 to 265 m²
• Max occupancy per room: 6 adults and 2 children
• Composition: 3 bedrooms, 1 living-room, 1 bathroom with WC
• Equipment: 2 king size beds and 2 single beds , TV, air conditionner
To view photos of the room, please click here
For more information, please click here
Can I make a spa reservation at the Sofitel Dubai The Palm hotel ?• The Spa:
Feel welcome to make your requests here.Is there a tennis court at Sofitel Dubai The Palm hotel?Take a look at racket sports activities:
Click here for more details

Tennis
• Surface: Clay
• Rackets: adults, kids
• Open to public: Yes
• Rackets: not availableCan I make a brunch reservation at the Sofitel Dubai The Palm hotel ?To select and book your date for brunch
1- Click here
2- Browse and select the desired offer
3- On the offer page you will be able to book your brunch. How can I provide feedback about my stay at the hotel Sofitel Dubai The Palm?To submit your feedback, please send an email to: marketing.palmdubai@sofitel.com and Rosebella.ABRAHAM@sofitel.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone numberWhat time is the check in at Sofitel Dubai The Palm hotel ?You are welcome to check in anytime after 15:00.
Early check-in from 12:00 is subject to availability, and additional charges will apply.
Guests who arrive early can use our facilities free of charge before check-in.
For more info, click HERE.What is Sofitel Dubai The Palm hotel star rating ?Our resort is part of Sofitel by Accor.
- Star rating: 5 stars.
- Service category: Luxury.
More info hereHow can I confirm my booking with the Sofitel Dubai The Palm hotel?• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: h6541-re@sofitel.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.How can I modify my booking with the Sofitel Dubai The Palm hotel?To modify your stay:
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: h6541-re@sofitel.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: H6541-RE@sofitel.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: H6541-RE@sofitel.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.What is the cancellation policy for Sofitel Dubai The Palm hotel ?Do you want to cancel a reservation?How can I cancel my booking with the Sofitel Dubai The Palm hotel?• If you have booked directly with the hotel:
We offer two cancellation policies:
- Non Refundable: The full amount of your reservation will be charged at reservation. No refund options available
- Free Cancellation: No cancellation charge applies up to 3 day before arrival. Beyond that time, a penalty charge may apply.

To identify your cancellation policy, please check your reservation confirmation.
For more info, click HERE.

Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: h6541-re@sofitel.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please note the hotel is not able to make any exceptions to this policy.Does Sofitel Dubai The Palm hotel have a reward & loyalty program ?ALL - Accor Live Limitless is our lifestyle loyalty program that goes beyond hotels and offers. We offer truly spectacular experiences and reward you when you live, work, and play. Whether you're at home or away.
• For more information about our loyalty program, click here
• To subscribe to our newsletter, click here
• To join our loyalty program, click hereAre there any discount codes at Sofitel Dubai The Palm hotel ?We do not have any promo code available.Why is it better to book directly at Sofitel Dubai The Palm hotel ?By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized serviceWhat are the opening/closing dates at Sofitel Dubai The Palm hotel ?We are open all year round.
No renovations have taken place or are planned in the near future.What are the payment methods accepted at Sofitel Dubai The Palm hotel ?Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Union Pay
• Alipay
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 1000 AED per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We accept payments made for someone else. The full amount of the reservation must be paid at least 1 days prior to check-in, for more info contact staff.What is your tipping policy at Sofitel Dubai The Palm hotel?Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 15%
• Tips are in cash or card.Does Sofitel Dubai The Palm hotel work with travel agents ?We are happy to work with travel agents.
The hotel is also listed on
• Amadeus SB DXBSDP
• Sabre SB 177154
• Galileo SB 10662
• Worldspan SB SDDXB

Travel agents booking a personal visit benefit from 30% discount. Please use this STAR code: SC396089195 and STAR Access Code: ST524FR871. Book online here What is the amount of the city tax at Sofitel Dubai The Palm hotel ?The tax on your stay is:
5% Value Added Tax
7% Municipality Fees
10% Service Charge
AED 20 ($6) Tourism fee per room per night.Is it possible to get a room upgrade at the Sofitel Dubai The Palm hotel?To request a room upgrade, please send an email to: H6541-RE@sofitel.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone numberWhat is the minimum night stay at the Sofitel Dubai The Palm hotel?There is no minimum stay at our propertyHow long can I stay at the Sofitel Dubai The Palm hotel ?-There is no specific discount for long stays
-There is no maximum length of stayHow early can I book a room at the Sofitel Dubai The Palm hotel ?We do not offer any specific discount for early bookings.Can I arrange an early check-in for my reservation at Sofitel Dubai The Palm hotel?Please send an email to: H6541-RE@sofitel.com with the following information:
 • Reservation or accommodation number
 • Check-in date
 • Check-in time
 • Email address
 • Phone numberCan I make an online check-in at the Sofitel Dubai The Palm hotel?Unfortunately we do not offer an online check-inWhat time is the check out at Sofitel Dubai The Palm hotel ?Regular check-out is until 12:00.
A late check-out until 15:00 is available upon request, subject to availability, and additional charges may apply.
Guests can use our facilities free of charge even after check-out.
For more info, click HERE.