Frequently Asked Questions

Here are the answers to the most frequently asked questions about Sofitel Dubai The Palm.

What are Sofitel Dubai The Palm hotel rate plans?We offer the following rate plans:
- Room Only
- Room with Breakfast
- Half Board: Includes 2 main meals with beverages
- Full Board: Includes 3 main meals with beverages

Room and rate plan upgrades are available, subject to availability, and require payment of the price difference between room types or rate plans. More information on rate plan upgrades: hereIs there a restaurant in Sofitel Dubai The Palm hotel ?Definitely, Sofitel Dubai The Palm has 8 restaurants:


• Restaurant Manava:
 • International, Buffet
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 06:30 to 11:00.
 • Price range: $$Restaurant Manava website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 350 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.


• Restaurant Porterhouse :
 • Steakhouse, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 18:30 to 23:00.
 • Price range: $$$

Restaurant Porterhouse menu
Restaurant Porterhouse website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 150 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Smart Casual
 • For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
 • For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.


• Restaurant Moana:
 • Seafood, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • Dinner: from 18:30 to 23:00.
 • Price range: $$$

Restaurant Moana menu
Restaurant Moana website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code: Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).


• Restaurant The World Eatery:
 • International, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 12:30 to 15:00.
 • Price range: $$

Restaurant The World Eatery menu
Restaurant The World Eatery website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code:
• Smart Casual
 • For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
 • For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.


• Restaurant Maui:
 • Fusion, Family style
 • Open 7/7.
 • Open all year.
• Opening times:
 • Lunch: from 11:00 to 18:00.
 • Dinner: from 18:00 to 21:00.
 • Price range: $$

Restaurant Maui menu
Restaurant: Maui special offers:
Restaurant Maui website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 170 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• No dress code is required


• Restaurant Hong Loong:
 • Asian, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 18:30 to 23:00.
 • Price range: $$

Restaurant Hong Loong menu
Restaurant Hong Loong website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
 • High chairs
• Dress code: Informal / Business
 • For Her: Business suit or business style dress with heels.
 • For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).


• Restaurant Laguna Beach Lounge:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 02:00.
 • Price range: $$$Restaurant Laguna Beach Lounge website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 120 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.


• Restaurant Laguna Beach Taverna:
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Open all year.
• Opening times:
 • from 12:00 to 02:00.
 • Price range: $$$Restaurant Laguna Beach Taverna website

• Open for hotel residents and visitors.
• Lunch boxes are not available.
• Max capacity: 80 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
 • Kids menu
• Dress code:
• Beach Casual
 • For Him/For Her: Swim trunks, bathing suit/swimsuit and flip-flops accepted.Does Sofitel Dubai The Palm hotel do day passes ?During the day we can offer Pool & Beach Access to non-residents from 8h to 19h.

See prices & conditions here

The price includes access to the facilities & towel service. Food & Beverages are not included. Can I upgrade my meal plan at the hotel Sofitel Dubai The Palm?Please send an email to: H6541-RE@sofitel.com with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email addressDoes Sofitel Dubai The Palm hotel have special offers, gift boxes or vouchers?To have a look at our special offers, click here

If you would like to buy a gift or voucher, click here
Can I book a table in the restaurant of the Sofitel Dubai The Palm hotel?• Manava:
To make a restaurant reservation, please send an email to: dining.palmdubai@sofitel.com with the following information:
 • Restaurant name
 • Date
 • Time
 • Number of guests
 • Reservation/ Booking number (if you have one)
 • Phone number
 • Email address
• Porterhouse :
For more information about restaurant reservation, click HERE.
• Moana:
For more information about restaurant reservation, click HERE.
• The World Eatery:
For more information about restaurant reservation, click HERE.
• Maui:
For more information about restaurant reservation, click HERE.
• Hong Loong:
For more information about restaurant reservation, click HERE.
• Laguna Beach Lounge:
For more information about restaurant reservation, click HERE.
• Laguna Beach Taverna:
For more information about restaurant reservation, click HERE.Does the Sofitel Dubai The Palm hotel offer any Christmas celebrations?We have a special lineup of events during Christmas. See availabilities and all details hereIs there a bar at Sofitel Dubai The Palm hotel ?Take a look at our list of bars

Replay:
• Cocktail bar
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Open from 16:00 to 00:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• No live entertainment
• No dress code is required
• Free services: Big screen and Pool (Billards)
• Happy hour: from 16:00 to 20:00

- See our drink list here
- Click here for more details

Olivier's:
• Lounge bar
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Open from 07:00 to 23:00
• Open to public

• Pets are not accepted in the bar
• Food served
• No age restriction
• No live entertainment
• No dress code is required
• No happy hour

- Have a look at our menu
- See our drink list here
- Click here for more details

The Premier:
• Lounge bar
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Open from 06:30 to 23:00
• Open to public

• Pets are not accepted in the bar
• No food served
• No age restriction
• No live entertainment
• Smart Casual
◦ For Her: Trousers or skirt, dark jeans, collared or dressy top, heels or loafers.
◦ For Him: Jeans, khakis, trousers, sport or lounge jacket or blazer, brogues or smart shoes.
• No happy hour

- See our drink list here
- Click here for more details

Porterhouse:
• Restaurant bar
• Smoking not allowed/ Wheelchair accessible
• Open 7/7
• Open from 16:00 to 01:00
• Open to public

• Pets are not accepted in the bar
• Food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• No happy hour

- Have a look at our menu
- See our drink list here
- Click here for more details

Maui:
• Restaurant bar
• Smoking allowed/ Wheelchair accessible
• Open 7/7
• Open from 12:00 to 23:00
• Open to public

• Pets are not accepted in the bar
• No food served
• Minimum age 18 year(s)
• People under the age of 18 must always be accompanied by an adult
• No live entertainment
• No dress code is required
• Happy hour: from 16:30 to 18:00

- Have a look at our menu
- See our drink list here
- Click here for more detailsWhat is the closest beach to Sofitel Dubai The Palm hotel ?We are located at the seaside.
We have our own private beach and is secured by lifeguards.
Access fee is 200 AED/day.
The main available services: sun loungers, umbrellas, bar, restaurant, beach towels & activities for kids.
For more info, click HERE.Do you accept kids at Sofitel Dubai The Palm hotel ?Children up to the age of 12 years can share the parent's room without charges. Click here to know more about Amura Kids Club.
Select one of the buttons below for more information.How many rooms are there at Sofitel Dubai The Palm hotel ?We have 546 rooms.
(Max 2447 Pax)
• 40 Classic Room from 40 to 44 m² with a capacity of up to 3 guest(s).
• 197 Luxury Room from 40 to 44 m² with a capacity of up to 3 guest(s).
• 50 Junior Suite from 55 to 60 m² with a capacity of up to 4 guest(s).
• 22 Prestige Suite from 80 to 85 m² with a capacity of up to 4 guest(s).
• 42 Beach Suite from 80 to 85 m² with a capacity of up to 4 guest(s).
• 8 Opera Suite from 120 to 125 m² with a capacity of up to 5 guest(s).
• 97 Family 1 Bedroom Apartments of 75 m² with a capacity of up to 4 guest(s).
• 82 Family 2 Bedroom Apartments from 130 to 135 m² with a capacity of up to 6 guest(s).
• 3 Family 3 Bedroom Apartments from 260 to 265 m² with a capacity of up to 8 guest(s).
• Main amenities: mini bar, TV, air conditionner.Can I make a day use or day pass reservation at the Sofitel Dubai The Palm hotel ?For more information about day-use reservation, click HERE .Is there a swimming pool at Sofitel Dubai The Palm hotel ?Have a look at our swimming pools list below:
•Main pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:28 M, W:28 M and D:2.2 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
More info here
•Amura kids pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- No age restriction
- Size: L:19 M, W:18 M and D:1 M
- Access is free for our guests
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 10 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
•Waterfall Pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:15 M, W:15 M and D:1.9 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 25 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
•Slide pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:12 M, W:11 M and D:2 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 15 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowed
•Activity pool:
- Outdoor
- Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open all year
- Heated: all year long
- Temperature: 29°C/84°F
- Age limit: from 6 years
- Size: L:10 M, W:9 M and D:1 M
- Access is free for our guests
-Open to public: 200 AED/day
- Spa access: not included
- No time limit
- Max capacity: 10 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: allowedDoes Sofitel Dubai The Palm hotel offer brunch?Brunch is available at some restaurants from Friday to Sunday. For details, click here Is there a spa at Sofitel Dubai The Palm hotel ?Take a look at the spa details below:
•The Spa:
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open to public 650 AED /hour
-Guest price: 650 AED /hour
-Minimum age 16 year(s)
-Reservation is not mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Not mandatory: Bathrobe, slippers, swimsuit and swim cap.
- Facilities: Massage, hammam, Facial treatment, Body Scrub and Body Wrap.
- Spa Menu: Link
- Click here for more detailsDoes Sofitel Dubai The Palm hotel provide shuttle services to and from airports ?We do not offer shuttle services.Will there be special New Year's Eve celebrations at the Sofitel Dubai The Palm hotel?We have a special lineup of events during New Year's Eve. Read all the details hereWhat time is the check in at Sofitel Dubai The Palm hotel ?Unfortunately we do not offer an online check-inDoes Sofitel Dubai The Palm hotel have a reward & loyalty program ?ALL - Accor Live Limitless is our lifestyle loyalty program that goes beyond hotels and offers. We offer truly spectacular experiences and reward you when you live, work, and play. Whether you're at home or away.
• For more information about our loyalty program, click here
• To subscribe to our newsletter, click here
• To join our loyalty program, click hereCan I make a swimming pool reservation at the Sofitel Dubai The Palm hotel?• Main pool:
We are sorry, but we do not take reservations.
• Amura kids pool:
We are sorry, but we do not take reservations.
• Waterfall Pool:
We are sorry, but we do not take reservations.
• Slide pool:
We are sorry, but we do not take reservations.
• Activity pool:
We are sorry, but we do not take reservations.What is Sofitel Dubai The Palm hotel star rating ?Our resort is part of Sofitel by Accor.
- Star rating: 5 stars.
- Service category: Luxury.
More info hereWhat is the cancellation policy for Sofitel Dubai The Palm hotel ?We offer two cancellation policies:
- Non Refundable: The full amount of your reservation will be charged at reservation. No refund options available
- Free Cancellation: No cancellation charge applies up to 3 day before arrival. Beyond that time, a penalty charge may apply.

To identify your cancellation policy, please check your reservation confirmation.
For more info, click HERE.Are there any discount codes at Sofitel Dubai The Palm hotel ?We do not have any promo code available.Why is it better to book directly at Sofitel Dubai The Palm hotel ?By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized serviceWhat are the opening/closing dates at Sofitel Dubai The Palm hotel ?We are open all year round.
No renovations have taken place or are planned in the near future.What are the payment methods accepted at Sofitel Dubai The Palm hotel ?Depending on the rate you select, payment will either be upon reservation or check-in.
At check-in, you will need an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Union Pay
• Alipay
• Bank transfer

We accept cash payments at the front desk.
All means of payment not listed above are considered unacceptable.
• You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.
• A mandatory deposit of 1000 AED per day will be collected at Check-in.
• Security deposits are refunded at check-out.
• We do not accept installment payments.
• We accept payments made for someone else. The full amount of the reservation must be paid at least 1 days prior to check-in, for more info contact staff.What is your tipping policy at Sofitel Dubai The Palm hotel?Tipping policy
• Service tax is not included.
• Tipping is customary.
• Tipping is optional.
• Suggested tipping: 15%
• Tips are in cash or card.Does Sofitel Dubai The Palm hotel work with travel agents ?We are happy to work with travel agents.
The hotel is also listed on
• Amadeus SB DXBSDP
• Sabre SB 177154
• Galileo SB 10662
• Worldspan SB SDDXB

Travel agents booking a personal visit benefit from 30% discount. Please use this STAR code: SC396089195 and STAR Access Code: ST524FR871. Book online here What is the amount of the city tax at Sofitel Dubai The Palm hotel ?The tax on your stay is:
5% Value Added Tax
7% Municipality Fees
10% Service Charge
AED 20 ($6) Tourism fee per room per night.Is it possible to get a room upgrade at the Sofitel Dubai The Palm hotel?To request a room upgrade, please send an email to: H6541-RE@sofitel.com with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone numberWhat is the minimum night stay at the Sofitel Dubai The Palm hotel?There is no minimum stay at our propertyHow long can I stay at the Sofitel Dubai The Palm hotel ?-There is no specific discount for long stays
-There is no maximum length of stayHow early can I book a room at the Sofitel Dubai The Palm hotel ?We do not offer any specific discount for early bookings.Can I arrange an early check-in for my reservation at Sofitel Dubai The Palm hotel?Please send an email to: H6541-RE@sofitel.com with the following information:
 • Reservation or accommodation number
 • Check-in date
 • Check-in time
 • Email address
 • Phone numberCan I make an online check-in at the Sofitel Dubai The Palm hotel?Unfortunately we do not offer an online check-inWhat time is the check out at Sofitel Dubai The Palm hotel ?Our standard check-out time is 12H.
Late check-out is subject to availability. Please check with the front desk on the day of your check-out for assistance.Is it possible to request a late check-out at the Sofitel Dubai The Palm hotel?To request a late checkout, please send an email to: callcentre.palmdubai@sofitel.com with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email addressMay we leave our luggage before check in, at Sofitel Dubai The Palm hotel ?Secure luggage storage is available for all our guests for free before check-in and after check-out.Is the reception at hotel Sofitel Dubai The Palm open 24/7?The front desk is open 24/7What time is breakfast served at hotel Sofitel Dubai The Palm?Breakfast is served daily from 06:30 to 10:45.
The breakfast is served in Manava Restaurant.

We can also serve breakfast in room upon request.
Have a look at our breakfast menu here.